Support
Email support@outlaplabs.com. We aim to reply within one business day.
What to include
Answering these up front usually saves a round trip:
- Which app, and your Atlassian site URL (e.g.
yourcompany.atlassian.net) - What you were trying to do, and what happened instead
- The exact error message, if there was one
- A screenshot, if the problem is visual
Please don’t send passwords, API tokens, or personal data. We never need them to help you.
Bulk Link Manager — common questions
Some links failed to create
The most common cause is that the link already exists, or the link type isn’t available in that project. The app reports each failure individually with the reason, so check the list under the results.
The links point the wrong way
Use the Direction control. It spells out the relationship in plain language for the link type you picked — for example “Selected issues blocks target” versus “Target blocks selected issues” — so you can confirm before running.
My search returned fewer issues than expected
Results are capped at 100 issues per search, and each run creates at most 200 links. Narrow the JQL and work in batches for larger jobs.
I got a rate-limit message partway through
Jira limits how fast links can be created. The app stops cleanly when it hits that limit and tells you what was created and what wasn’t, so nothing is left in an unknown state. Wait a minute and run the remainder.
An issue I expected to see is missing
The app runs with your permissions. If your Jira account can’t see an issue, the app can’t either. Check your project permissions.
Reporting a security issue
Email security@outlaplabs.com. Please don’t file security reports through public channels.